Newlook.com.pk does not offer any ‘Exchange’ or ‘Returns’ for any of the products. But we aim to facilitate all our clients if they wish to exchange their purchased articles, provided that the purchase was made in Pakistan online.

All products purchased from our Site can be exchanged within 07 days only if:

  • The exchange request is made within the stated time frame/limit.
  • The item(s) is faulty, damaged, or defective at the time of delivery.
  • The received product(s) differed from the original order.
  • Anything is missing from the package including price tags, labels, original packing, etc.

In such cases, claims can only be entertained if they are made within 10 days of the original order date.

In case of an exchange, customers will be responsible for all shipping, and handling costs.

Discounted Items cannot be returned/exchanged.

Articles are qualified for change if they are unused, all tags are intact, the packing is in its original condition and the original invoice is present.

We will not accept products for exchange that are returned incomplete, damaged or soiled or without the original packaging, related accessories, labels, or protective covers. You must take reasonable care of the products if you wish to exchange them.

For further assistance, you can contact our customer service department by emailing us at admin@newlook.com.pk or you can call us at +923134781064. Provide all the required information to our friendly representative and if all the conditions of the exchange are met, we will schedule the pick-up from your doorstep.

Order Cancellation

You may cancel your order at any time before the order has been processed. Once the order has been shipped, you will receive a shipping confirmation via email that will contain the tracking information. As soon as the product has been shipped, our exchange policy will be applicable. Newlook.com.pk has the authority to cancel orders for reasons such as; the item being out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.

Product Disclaimer

Newlook.com.pk makes every effort to ensure that product images & and descriptions are as accurate as possible. Please note, however, that there might be some minor differences between product images on the website and the actual product. Such variations may come about due to extra embellishment used during shoots which may differ from original products slightly.

Please bear in mind that colors in pictures may vary slightly from actual items due to the lighting during the photo shoot, your device display settings, or the printing quality of the catalog and/or inlay cards.

All details of Newlook.com.pk products are given on the website and we make every effort to guarantee that the information provided is accurate. Customers are requested to review the product description before making an order.

Need help?

Contact us at {email} for questions related to refunds and returns.